Casiny Privacy Policy

At Casiny, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit casiny.com, create an account, or use any of our services. By using our casino, you agree to the practices described below. Casiny is operated by Neptune Projects S.R.L., licensed by the Tobique Gaming Commission under e-gaming licence No. 0000020, and we process payments through our payment agent, Sultucia Ltd.

Information We Collect

We collect several categories of information to provide our services, verify your identity, and comply with our legal obligations as a licensed operator. Here at Casiny, we gather data directly from you, automatically through your use of our platform, and sometimes from third parties such as payment providers.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We collect payment method information, including bank account, card, e-wallet, voucher or crypto account details, when you make a deposit or withdrawal.
• We collect KYC documents such as government-issued photo ID, proof of address, and in some cases a second ID, a photo of you holding your ID, biometric face verification, or details from a verification call.
• We track your gaming activity, including deposits, withdrawals, wagering history, bonus usage, and loyalty points, to improve our services and manage your account.
• We automatically collect technical data such as IP address, device type, browser information and location data, partly to confirm you are not accessing our services from a restricted country.
• We record your communications with our support team via live chat, Intercom, Telegram or other support channels.

How We Use Your Information

Our Casiny platform uses your data for legitimate business and legal purposes only. We never sell your personal information to third parties. Our Casiny team uses the data we collect to:

• Verify your identity and age, and confirm you are at least 18 years old and located in Australia or New Zealand.
• Process your deposits and withdrawals, including applying any applicable fees, such as our 8% minimum fee on unwagered deposits or the 50 EUR administration fee on chargebacks.
• Prevent fraud, money laundering and multiple-account abuse across household, IP address, device and payment method.
• Communicate with you about your account, promotions such as our welcome package, weekly free spins, and VIP program, and important policy updates.
• Comply with our licensing obligations under the Tobique Gaming Commission and respond to regulatory requests.
• Improve our pokies, live casino, table games and overall site experience based on usage patterns.

Verification and KYC Documents

We at Casiny require verification before processing any withdrawal. You may be asked to provide documents at any time, not only at the point of cashout. Our verification review generally takes up to three business days, after which we send a confirmation email and fully activate your account. We reserve the right to reject documents that are illegible, damaged, missing corners, submitted in black-and-white, or that show a mismatch between your name or address and the details on your account. If the initial documents are insufficient, we may request additional proof, including a second government ID or a live verification call.

Cookies and Tracking Technologies

Our Casiny website uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you use our pokies, live casino and other game types. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more detail on specific cookie categories, please refer to our separate Cookie Policy.

How We Share Your Information

We do not share your personal data with unrelated third parties for marketing purposes. However, we may share information with:

• Our payment agent, Sultucia Ltd, and other payment processors necessary to complete your transactions.
• Game providers such as Pragmatic Play, Evolution, Playtech, NetEnt and others listed on our platform, where needed to operate games and verify fair play.
• Regulatory authorities, including the Tobique Gaming Commission, when legally required.
• Fraud prevention and verification services used to confirm your identity and address.
• Law enforcement agencies where we are compelled to do so by law.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, accounting and regulatory obligations. Documents related to KYC verification, transaction history and communications are kept in accordance with licensing requirements set out by the Tobique Gaming Commission.

Your Rights

We want you to feel in control of your personal information. Depending on your jurisdiction, you may have the right to:

• Request access to the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent, such as marketing communications.

To exercise any of these rights, you can contact our support team through live chat, our Intercom Help Centre, or our FAQ page, and we will respond as promptly as possible.

Data Security

We use industry-standard technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure or destruction. While we at Casiny take security seriously, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and keep your login details confidential.

Restricted Jurisdictions and VPN Use

Casiny is intended for residents of Australia and New Zealand only. We do not accept players from a long list of restricted countries, including the United Kingdom, the United States, most of the European Union, and several other jurisdictions listed in our Terms and Conditions. We prohibit the use of VPNs, proxies or any tools that mask or manipulate your real location, and we may use your IP address and device data specifically to confirm your eligibility to play.

Children's Privacy

Our services are strictly intended for adults aged 18 and over. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take immediate steps to delete such information and close the associated account.

Marketing Communications

With your consent, we may send you updates about promotions, our weekly free spins, loyalty program rewards, or VIP program benefits. You can opt out of marketing emails at any time by using the unsubscribe link or by contacting our support team directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team via live chat, our Intercom Help Centre, our Telegram channel, or our Facebook community group. We are here to help and will respond to your privacy-related queries as quickly as possible.