Our Casiny Responsible Gaming

Tools We Offer to Help You Stay in Control

Our Casiny Casino account dashboard includes several tools that put you in charge of your own gambling habits. You can access these features at any time through your account settings or by contacting our support team.

• Deposit limits: You can set daily, weekly or monthly deposit caps on your Casiny account to control how much you add to your balance.
• Loss limits: We let you set a maximum amount you are willing to lose over a given period, helping you avoid chasing losses.
• Wagering limits: You can restrict the total amount you stake across our pokies, live casino and table games.
• Time-out periods: If you need a short break, we can pause your Casiny Casino account for a set number of days or weeks.
• Self-exclusion: For longer breaks, you can request self-exclusion from Casiny, during which your account will be fully suspended and all marketing communication stopped.
• Reality checks: We can send you periodic reminders of your session length and spending so you always know how much time and money you have used.

To activate any of these tools, simply reach out to our support team through live chat or email, and we at Casiny Casino will apply the request promptly. Once a limit or exclusion is set, we will not reverse it before the agreed period has ended, even if you ask us to - this is designed to protect you from impulsive decisions.

Self-Exclusion at Casiny

If you feel you need to step away from gambling entirely, we offer a self-exclusion option that can last from six months up to several years. While your Casiny account is self-excluded, you will not be able to log in, deposit or receive any promotional emails, SMS or push notifications from us. Our Casiny team will also do our best to prevent you from opening a new account during this period, as part of our one-account-per-household policy already applied across our platform.

We encourage you to use self-exclusion in combination with third-party blocking software, which can prevent access to gambling sites across devices. We at Casiny support any additional steps you take to protect yourself, even outside of our own platform.

Recognising the Signs of Problem Gambling

We want every player at Casiny Casino to be aware of the warning signs that gambling may be becoming a problem. If any of the following apply to you, we strongly encourage you to use our responsible gaming tools or seek external support:

• Spending more money or time gambling than you intended
• Chasing losses by increasing your bets or deposits
• Borrowing money or using funds meant for essentials to gamble
• Neglecting work, relationships or personal responsibilities because of gambling
• Feeling anxious, irritable or guilty about your gambling habits
• Hiding your gambling activity from family or friends

If you recognise any of these patterns in yourself, please know that we at Casiny are here to help. Our support team will never judge you and will assist you in setting up any of the tools described above.

External Support Organisations

In addition to the tools we provide directly on our Casiny Casino platform, we encourage players to reach out to independent organisations that specialise in gambling support. These services are free, confidential and available to players in Australia and New Zealand.

We at Casiny Casino recommend visiting these organisations' websites for further information, screening tools and local contact numbers. Reaching out does not mean you have to stop playing with us forever - these services can simply help you find the right balance.

Account Verification and Responsible Play

Verification is a key part of how we keep our Casiny community safe. Before any withdrawal, we require a government-issued photo ID, proof of address no older than six months, and details of your payment method. In some cases, we may ask for additional documents, a photo of you holding your ID, a biometric face check or a verification call. This process, which typically takes up to three business days, allows us to confirm your identity, age and location, ensuring that only eligible players access our games.

We also remind all Casiny players that using a VPN, proxy or any tool that masks or manipulates your real location is strictly prohibited on our platform. This policy exists partly to protect our responsible gambling framework, ensuring that location-based protections and exclusions remain effective and that we only serve players in markets where we are licensed to operate, namely Australia and New Zealand.

Bonuses and Responsible Play

Our welcome package, weekly free spins and VIP rewards are designed to enhance your experience, not to encourage overspending. We set clear wagering requirements, maximum bet limits and expiry dates on all our Casiny bonus offers so that promotional play remains transparent and manageable. We always recommend reading the terms of any bonus before opting in, and we never require you to accept a bonus to keep playing with us.