Casiny Casino Terms and Conditions

Welcome to Casiny Casino. These terms and conditions govern your use of our website and services. By creating an account and using our platform, you agree to be bound by these terms. We encourage you to read them carefully before you start playing. At Casiny Casino, we operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000020, and we are committed to providing a fair and transparent gaming experience for all our players in Australia and New Zealand.

About Our Operation

Casiny is owned and operated by Neptune Projects S.R.L., registered in Costa Rica, with payment processing handled by our agent, Sultucia Ltd, registered in Cyprus. Our casino was established to bring a wide selection of pokies, live casino games and table games to players across Australia and New Zealand. We at Casiny provide our services exclusively in English, with localised experiences for en-AU and en-NZ audiences.

Eligibility

You must be at least 18 years old to register an account with us. We only accept players who are legal residents of Australia and New Zealand, and we reserve the right to request proof of age and identity at any time. We do not accept players from a long list of restricted jurisdictions, including but not limited to the United States, the United Kingdom, Russia, Spain, and many others listed in our full restricted countries policy. Residents of any country where online gambling is prohibited are also barred from using our services. One account is permitted per player, household, IP address, device and payment method.

Account Registration and Security

When you register at Casiny Casino, you must provide accurate and complete information. We may suspend or close your account if we discover false, outdated or incomplete details. You are responsible for keeping your login credentials confidential, and you agree to notify us immediately if you suspect unauthorised access to your account. We at Casiny reserve the right to carry out verification checks on any account at our discretion.

Deposits and Withdrawals

We accept Visa and Mastercard as deposit methods in AUD and NZD. Our minimum deposit requirements are 20 AUD or 30 NZD to qualify for our welcome deposit bonus, and 30 AUD or 30 NZD to qualify for our weekly free spins promotion. The minimum withdrawal amount is 10 EUR or the currency equivalent per transaction, though your full balance is payable without this minimum when closing your account.

Withdrawal Limits and Fees

Our withdrawal limits are set at 5,000 EUR per month when your account balance is at least ten times your total deposits, or 10,000 EUR per month otherwise. We do not apply per-transaction, daily or weekly limits beyond these monthly caps. We charge no fee on withdrawals if your deposit has been wagered at least once; otherwise, an 8% fee applies with a 4 EUR minimum. A 50 EUR administration fee is charged per case of chargeback or payment reversal. Please note that currency exchange fees may be applied by some payment systems outside of our control.

Verification Requirements

Before processing any withdrawal, we require you to complete our verification procedure. You will need to supply a government-issued photo ID, proof of address no older than six months, and details of your payment method. In some cases, we may request a second form of ID, a photo of you holding your ID, biometric face verification, or a verification call. Our review process typically takes up to three business days, after which we will send a confirmation email and fully activate your account. We may reject documents that show a name or address mismatch, are illegible, damaged, missing corners, or submitted as black-and-white photos.

Casiny Bonus Terms

Our welcome package spans your first three deposits. Our Casiny bonus offer includes a 100% match up to 1,000 AUD/NZD plus 25 free spins on your first deposit, 150% up to 1,500 AUD/NZD plus 50 free spins on your second, and 200% up to 2,000 AUD/NZD plus 75 free spins on your third. Free spin winnings are wager-free, but bonus funds carry a 40x wagering requirement. The maximum bet permitted while wagering is 25, and the maximum win payable from bonus money is 10,000, while winnings from free spins are capped at 500.

Free spins must be activated within three days of being credited, and any free spin winnings remain valid for seven days. All bonuses expire within seven days if not used. Wagering contributions vary by game type: pokies contribute 100%, live casino games contribute 10%, and table games contribute between 5% and 25%. Plinko, Dice, Hi-Lo, Mines, Roulette, Video Poker, and all titles from 3 Oaks Gaming and Wazdan are excluded from wagering contribution entirely. We strictly prohibit martingale betting, opposite betting and hedging strategies while completing wagering requirements. If you choose to withdraw before your wagering is complete, your bonus and any related bonus winnings will be cancelled.

Other Promotions

Every Friday, we offer 50 free spins to players who made a qualifying deposit of 30 AUD/NZD or more in the previous seven days, with a cut-off of Thursday 3pm AEST. These spins carry a 1x wagering requirement and a maximum win of 750 AUD/NZD. We also run a Telegram exclusive offer of 50 free spins for joining our Casiny Telegram channel, along with our Drops & Wins network promotion. Our referral programme rewards you with 30 cash per referred friend, up to five friends, while your referred friend receives 5 cash. Only one referral bonus may be active at a time.

Loyalty and VIP Programme

We reward every wager you place through our loyalty programme, crediting 1 loyalty point for every 1 wagered on any available game. Our VIP programme consists of ten levels based on lifetime wagering, offering free spins, cashback at increasing percentages, and cash rewards as you climb from Starter through to Level 10. Higher levels unlock unlimited bonus bet caps and instant cash rewards, which are claimed manually from your rewards tab.

Game Fairness and Providers

Our Casiny pokies library includes almost 6,000 games sourced from leading providers such as Pragmatic Play, Playson, Booongo, Evolution, NetEnt, Playtech and many more. We also offer live dealer tables powered by Evolution and Playtech, including Live Roulette, Live Blackjack and Live Baccarat. All our games operate using certified random number generators, and we do not interfere with game outcomes.

Prohibited Use and VPN Policy

We do not permit the use of VPNs, proxies or any other tools designed to mask or manipulate your real location. You agree not to attempt to circumvent our geo-restrictions or jurisdictional controls. Any account found to be in breach of this policy may be suspended or closed, and any associated winnings may be forfeited.

Changes to These Terms

We may update these terms and conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend reviewing this page periodically. Continued use of our platform after changes are published constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our support team is available via live chat, our Intercom Help Centre, our FAQ page, our Telegram channel, and our Facebook community group. We are here to help you understand your rights and responsibilities as a valued member of our community.